FAQ
**Frequently Asked Questions (FAQ)**
Q: Are miviro® products safe for my cat?
A: Yes! All miviro® products are crafted from non-toxic, pet-safe materials. Each leash undergoes stringent quality tests to ensure your cat's safety and enjoyment during every outing.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Shipping to Hong Kong typically takes 3–7 business days, while international shipments may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, a tracking number will be emailed to you. You can use it to monitor your shipment’s status through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@miviro.shop with photos. We will arrange a replacement or provide a refund swiftly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: You can cancel your order within 3 working days before it is shipped. Once processing begins, cancellations are not possible. If you need assistance, contact us immediately.
**Contact Information**
📞 Phone: +8522636 1687
🏢 Address: FORDWING INDUSTRIAL LIMITED, 23 Hing Yip Street, Room 603, Po Yip Bldg, Kwun Tong, Kowloon, Hong Kong
Q: Are miviro® products safe for my cat?
A: Yes! All miviro® products are crafted from non-toxic, pet-safe materials. Each leash undergoes stringent quality tests to ensure your cat's safety and enjoyment during every outing.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Shipping to Hong Kong typically takes 3–7 business days, while international shipments may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, a tracking number will be emailed to you. You can use it to monitor your shipment’s status through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@miviro.shop with photos. We will arrange a replacement or provide a refund swiftly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: You can cancel your order within 3 working days before it is shipped. Once processing begins, cancellations are not possible. If you need assistance, contact us immediately.
**Contact Information**
📞 Phone: +8522636 1687
🏢 Address: FORDWING INDUSTRIAL LIMITED, 23 Hing Yip Street, Room 603, Po Yip Bldg, Kwun Tong, Kowloon, Hong Kong